Shadow Game Research LLC (“Shadow Game Research,” “we,” “our,” or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and share information about you when you use our website shadowgame.com and purchase from our store.

1. Information We Collect

Information You Provide Directly

• Full name and contact details (email, phone number)
• Billing and shipping address
• Payment information — processed exclusively through PCI-DSS-compliant processors (Stripe). We never store card numbers.
• Account credentials (username and password, hashed)
• Communications you send us (support emails, form submissions)

Information Collected Automatically

• IP address, browser type, and operating system
• Pages visited, time on site, and referring URLs
• Device identifiers and screen resolution
• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

• Order Processing: To fulfil, ship, and communicate about your orders
• Customer Support: To respond to your inquiries and resolve disputes
• Account Management: To maintain your customer account
• Marketing: To send promotional emails if you opt in (unsubscribe anytime)
• Analytics: To improve our website and product offerings
• Fraud Prevention: To detect and prevent fraudulent transactions
• Legal Compliance: To comply with applicable laws and regulations

3. Sharing of Your Information

We do not sell, rent, or trade your personal information. We share data only with:

• Payment Processors: Stripe, Inc. and other gateway partners for secure transaction processing
• Fulfillment Partners: Print-on-demand manufacturers who produce and ship your order
• Shipping Carriers: UPS, FedEx, USPS, DHL, and local carriers
• Analytics Providers: Google Analytics (anonymized, aggregated data only)
• Legal Authorities: When required by applicable law, court order, or governmental regulation

4. Data Retention

We retain your personal data for as long as your account is active, or as needed to provide services, comply with our legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of 7 years for tax and accounting purposes.

5. Cookies

We use essential cookies (required for the website to function), functional cookies (to remember your cart and preferences), and analytics cookies (Google Analytics). You may disable non-essential cookies in your browser settings. Our website will still function without analytics cookies.

6. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for all data in transit
• PCI-DSS-compliant payment processing via Stripe
• Encrypted password storage (bcrypt hashing)
• Regular security audits and software updates
• Restricted access controls to personal data

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your personal data (“right to be forgotten”)
• Portability — receive your data in a machine-readable format
• Opt Out of marketing communications at any time
• Restrict Processing in certain circumstances

To exercise any of these rights, contact us at privacy@shadowgame.com.

8. Children’s Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. International Data Transfers

Shadow Game Research LLC is based in the United States. If you are accessing our website from outside the US, your data may be transferred to and processed in the United States, where data protection laws may differ from those in your country.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last Updated” date above. Continued use of our website after changes constitutes acceptance of the revised policy.

12. Contact

For privacy-related questions or requests:
Shadow Game Research LLC
1234 Gaming Blvd, Suite 100, Los Angeles, CA 90001, USA
Email: privacy@shadowgame.com
Phone: +1 (888) 742-6397